"The time to listen is when someone needs to be heard. Children are naturally eager to share their experiences. . . . If they try to express their anguish, is it possible for us to listen openly to a shocking experience without going into a state of shock ourselves?
"Can we listen without interrupting and without making snap judgments that slam shut the door of dialogue? It can remain open with the soothing reassurance that we believe in them and understand their feelings. Adults should not pretend an experience did not happen just because they might wish otherwise."
Russell M. Nelson, "Listen to Learn," Ensign, may 1991, 22.
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